Return with home collection
In case of returning an online purchase, you can either go to a physical store or ask for a home collection of your package.
This option is only valid for online orders made with home delivery and does not allow changes in size, color, model... only return is accepted.
If you select home collection, it will take 24-48 hours to pick it up from the request date (it may be delayed in exceptional cases due to external causes).
To request home collection, the fastest and easiest way is by accessing the corresponding form, and filling in the requested data:
- Once requested, we will arrange a collection at your home with our carrier will pick up your parcel at home.
- Prepare the package properly, mark the item(s) to be returned on the delivery note received, and place it in the package with the garments.
- The carrier will pick up the package in the requested time slot or at the estimated pick-up time according to the location.
- Once we receive it at our facilities and verify that everything is correct, we will proceed to authorize the bank to pay back the corresponding amount to the account used in your purchase, or through Paypal if that was the original payment method.
- Exceptions: For hygiene reasons, changes or refunds of underwear, masks, jewelry or cosmetic/perfume items are not allowed.