Can I remove, add or change an item in my order?
Once the order is confirmed, it is no longer possible to modify its content.
You can only cancel the order and make a new purchase if you like. To cancel it, you must contact our Customer Service Dept as soon as possible.
Remember that you can make a return of the order any time within the estimated period of change or return.
Can I change the shipping method of my order?
Once the order is confirmed, you can no longer modify the shipment method.
You have the option of communicating with Customer Service Dept as soon as possible, and indicating the meaning of the change; if you change from home delivery to store delivery or vice versa, or if you would like to change the pick-up store, etc.
Depending on the status of the order, we may or may not accept your change request.
Can I modify other data of my order, such as address, contact, etc?
Same as before, if the order is already confirmed, it is not possible to modify any data.
You can contact Customer Service provide the new information, which may or may not be changed, depending on the status of the order.
If you still need help on this topic, use the following form to easily contact our Customer Service, and describe your doubts or incidents: